Tully's Coffee

Agency: Clocktower Media
Year: 2012

Tully's Coffee Shops needed to track customer service effectiveness, so I built a reporting and notification system based on previously un-utilized customer reviews. Managers can log in and see averages, percentages, and totals on a per question basis, compare their current store rating to other locations or previous months, and reply to reviews. Via email, notifications are sent out when a negative review is submitted. Store managers also receive a listing of newly submitted reviews on a weekly basis and district managers receive a summary report on a monthly basis.

Features: Reports, Forms, Reviews, Ratings

Skills Used: PHP, MySQL, HTML/HTML5, CSS Close Project